TERMS & CONDITIONS
Serenity Assurance provides you with benefits and services designed to enhance your life and reduce the cost of funeral expenses. Once a Member, a variety of Association products, service, and benefits are available.
Membership:
Membership in The Serenity Plan™ is month-to-month and will be effective the date of the enrollment and collection of the first dues.
Collection of Membership Dues:
Serenity Assurance, LLC will collect Membership Dues.
During the term of your Membership, we will maintain contact with you . Some of the items you may receive via email are:
- Communication regarding new membership benefits or changes to current benefits.
• Communication regarding billing or payments.
Governing Law; Venue, Dispute Resolution:
This Agreement shall be governed and construed in accordance with the laws of the State of South Carolina. Any dispute or claim in law equity arising out of this Agreement or any resulting transaction, including disputes or claims involving the parties to this Agreement, their officers, agents, or employees, shall be submitted to neutral, non-binding mediation prior to the commencement of arbitration, litigation, or any other proceeding before a trier of fact. The parties to the dispute or claim agree to act in good faith to participate in mediation, and to identify a mutually acceptable mediator. If a mediator cannot be agreed upon by the parties, each party shall designate a mediator and those mediators shall select a third mediator who shall act as the neutral mediator, assisting the parties in attempting to reach a resolution. All parties to the mediation shall share equally in its cost. If the dispute or claim is resolved successfully through the mediation, the resolution will be documented by a written agreement executed by all parties. If the mediation does not successfully resolve the dispute or claim, the mediator shall provide written notice to the parties reflecting the same, and the parties may then proceed to seek an alternative form of resolution of the dispute or claim, in accordance with the remaining terms of this Agreement and other rights and remedies afforded to them by law. Exclusive venue for such mediation shall be in a state court Spartanburg County, South Carolina. These provisions shall survive termination of membership.
Entire Agreement:
This Agreement constitutes the entire Agreement between Members and Serenity Assurance, LLC. There are no warranties, express or implied, other than those expressly stated herein. This Agreement may only be amended in a writing by Serenity Assurance, LLC.
Membership Changes:
Serenity may change a membership plan with a 30-day notice to Members. Changes may result in a vendor discontinuing a program, product non-availability, or new products.
Cancellation:
Members may cancel their Serenity Plan membership at any time by emailing their name and membership ID to ___________________ or by calling _________________. Dues will be refunded if cancellation occurs within the first seven (7) days of membership. There is no return of dues after the first seven (7) days of membership and no prorated dues or rebates thereafter. Cancellation is effective on the Member’s next payment date. Failure to make timely payment of membership dues is deemed to be non-payment and cancellation of membership.
DISCLAIMER: Serenity Assurance, LLC does not provide funeral services and is not a preneed company. We are a membership benefits company that provides access to health, wellness, and other related benefits, along with funeral products at the time of death.
Providers of products and services are independent contractors and are not employees or agents of the Association. The final selection of a product, service, or merchant, and the approval or disapproval of products or services, are the Member’s choice alone.